We’re prioritizing the health, safety, and well-being of our customers and employees by closely following CDC guidelines as they evolve.

According to the CDC: “There is no evidence that food is associated with spreading the virus that causes COVID-19” (Source).
According to the FDA: “There is currently no evidence to support the transmission of COVID-19 associated with food or food packaging.” (Source)

We’ve implemented contactless and safe delivery with tamper-proof bags to ensure the health and safety of customers and drivers.

WeBox focuses on global cuisine, including including American, Italian, Mexican, Japanese, Korean, Thai, Indian, Chinese, Mediterranean, Vietnamese and more.

WeBox has self-own kitchens to connect both food entrepreneurs and customers.
And we selectively collaborate with local food entrepreneurs to offer varieties of authentic food to better serve our customers with one delivery.

There is no need, all our food is ready-to-eat.

Not really, we develop multiple solutions in the cooking and packing to ensure the taste and freshness of the food are good.

Based on your company's settings, you can place orders as early as two weeks ahead. In special cases or upon request, advanced ordering may be limited to as early as 1 day ahead.

Please be aware that each partner/brand on our platform has its own unique cutoff time for same-day delivery. To ensure a seamless experience, it is crucial to plan ahead.
Please note that the our partners' latest cutoff time for lunch orders is 8:00 AM, and for dinner orders, it is 3:00 PM. Once a brand's cutoff time has passed, cancellations are not permitted.
Thank you for your understanding and cooperation.

The cancellation time window for same-day lunch delivery is 8:00 AM; the cancellation time window for same-day dinner delivery is 2:00 PM.

We pack all the food in tamper-proof bags, and we separate cold and hot food in the different bags.

Please check our most updated service area thru this link. Our Service Area

The delivery window for lunch is between 11:00 AM and 12:30 PM, the delivery window for dinner is between 5:00 PM and 6:30 PM.

Yes, we will notify you thru the SMS text system.

No, our driver will drop off the delivery to your front door or based on your delivery request.

When you place an order, the fees you may pay to couriers help cover delivery and platform costs so your order can arrive quickly and reliably.
Guest orders and box meals may include the following fees:
If you change your address, the delivery adjustment and items in your cart may be subject to tax based on your new delivery location.

WeBox accepts payments via ACH or credit card. Please note that a 3% credit card fee may be applied to your transaction if you choose to pay with credit card.

WeBox provides flexible payment terms to suit your needs: For semi-monthly and monthly payments, a deposit is required for invoicing.

No, WeBox doesn’t collect any credit card information. We collaborate with Stripe, the largest credit card payment processing company.

Yes, you need to pay the tax for the food.

Yes, you can cancel an order anytime, just make sure you cancel it before the order closing time of the delivery date. Some dishes may have different cut-off times.

At WeBox, you can request refunds when rating the dishes lower than 3 stars with pictures uploading through the review portal after delivery within 48 hours.

Yes, WeBox has a Prime Membership Program.

Mobile app users
Open your WeBox app
Tap the bottom tab "me"
Go to "Manage WeBox prime"
Tap "End Subscription"
Confirm on the next page by taping "Cancel WeBox Prime"

Web users
Sign In to your account on the WeBox website
Select the menu icon at the top left of the screen
Go to "Manage WeBox prime"
Select "End Subscription"
Confirm on the next page by selecting "Cancel WeBox Prime"

Yes, we do. Please send your request to support@webox.com; we will respond as soon as possible.

Contact our customer service at (408)685-2000 or email to support@webox.com; we will respond as soon as possible.